What is covered
Your pet being denied boarding because a regulatory step presented as sourced in your plan proves inaccurate on your travel date.
In that case: refund of the full price paid for the plan.
What is not covered
A step not completed, completed outside its window, or completed with incomplete documents.
A discretionary decision by the airline or the authorities (animal behaviour, hold fully booked, weather, announced embargo).
Information the product explicitly flags as indicative or to be confirmed with the carrier (fares, availability).
Ancillary costs: tickets, accommodation, vet, transport. The guarantee covers the price of the plan, and only that.
How to claim
Write to vstudio.vp@gmail.com within thirty days of the refusal.
Attach: the Pawmit file concerned, the written or recorded reason for refusal, and the boarding pass or refusal statement.
Answer within fifteen business days. If accepted, refund within thirty days to the original payment method.
Cap
The commitment is capped at the price actually paid for the plan concerned, per trip and per animal.